Privacy Policy

Effective Date: 27th June 2026

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website. Full Circle Ingredients Ltd is committed to safeguarding your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Full Circle Ingredients Ltd
Email: sales@fciltd.com
We are the data controller for this website.

2. What Personal Data We Collect and Why

We collect and process data in the following ways:

a. Website Analytics (Google Analytics 4)

We use Google Analytics 4 (GA4) to help us understand how visitors use our website. GA4 collects anonymised data such as:

Pages visited
Time spent on the site
Device and browser type
General geographic location (based on IP)
This information helps us improve our website and user experience. Google Analytics does not collect personally identifiable information.

To opt out of Google Analytics tracking, you can install the browser add-on here:
https://tools.google.com/dlpage/gaoptout

b. Contact Forms

If you contact us using a form on our website, we collect the information you provide, which may include:

Your name
Company name
Email address
Telephone number
Details of your enquiry

This information:

Is sent directly to our email inbox
May be securely retained as part of our customer enquiry records
Is used solely to respond to your enquiry, provide quotations, supply product information, and manage our relationship with you

c. Business Enquiries

If you request product information, quotations, samples or technical documentation, we may retain the information you provide, together with details of your enquiry, to:

Respond to your request
Prepare quotations
Supply products or samples
Provide ongoing customer support
Maintain our business records

3. Cookies

Our website uses cookies to:

Enable essential website functionality
Collect anonymous analytics data through Google Analytics

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your experience when using our website.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent – for optional cookies where required
Legitimate interests – to respond to enquiries, provide our products and services, maintain customer relationships, and improve our website
Contract – where processing is necessary to fulfil an order or supply requested products or services

You may withdraw your consent where applicable by contacting us.

5. Who We Share Your Data With

We do not sell or rent your personal data.

We may share information with trusted third parties where necessary, including:

Google – for anonymised website analytics
Delivery and logistics providers when fulfilling orders
Professional advisers or authorities where required by law

All third parties are required to handle your information securely and in accordance with applicable data protection legislation.

6. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data where appropriate
Restrict or object to certain types of processing
Request a copy of your data in a portable format where applicable
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the email address above.

For more information about your rights, visit:
https://ico.org.uk/your-data-matters

7. Data Security

We take appropriate technical and organisational measures to protect your personal information, including:

SSL encryption for data transmitted through our website
Secure email systems
Restricted access to personal information
Appropriate security measures to protect customer records

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements. When information is no longer required, it is securely deleted or anonymised.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Full Circle Ingredients Ltd
Email: sales@fciltd.com